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TERMS

The use of our website is governed by the Terms & Conditions and other relevant sections set out below. Please read them carefully as, by using the Richmond Hill Dry Cleaners website, you indicate your acceptance of them.

 

Pickup & Delivery Conditions

  • A minimum order of £30 is required for free delivery. If this minimum is not met, we reserve the right to make additional charges to your order to meet this minimum.

  • Richmond Hill Dry Cleaners will rearrange another delivery time with the customer if the company, for whatever reason, fails to deliver to the customer (subject to availability).

  • Richmond Hill Dry Cleaners reserves the right to charge a £5.00 call out charge if the customer is absent at the agreed location for collection/delivery.

  • If the customer is repeatedly unavailable for collection/delivery, an after reasonable efforts to contact the customer to no avail, Richmond Hill Dry Cleaners have the right to decline or cancel any order which has been made.

  • Payments will be collected upon completion of delivery by credit/debit card. Customers using our delivery services are required to leave a card on file.

  • The company reserve the right to return (without cleaning) any orders that are marked more items than it has actually received. Alternatively, we reserve the right to charge additional costs for the cleaning of said item(s).

General Liability Exclusion

  • Richmond Hill Dry Cleaners takes no responsibility for belts/buckles/buttons/zips/painted logos or any accessory attached or contained during the cleaning process.

  • Please check your order before you leave the shop or on collection as we cannot be responsible for missing items thereafter.

  • Richmond Hill Dry Cleaners reserves the right to dispose of any orders not collected after 3 months. We will not be responsible for any claims of items after this time.

  • Any complaints or potential claims must be returned unworn or unused with the original packaging that the item was collected in. Failure to do so will invalidate any potential complaint/claim.

  • Richmond Hill Dry Cleaners reserve the right to return any items without any clear labelling. However, if the customer would like to go ahead with the cleaning process, we require a confirmation from the customer that the risk in processing is accepted by them.

  • Richmond Hill Dry Cleaners accepts no responsibility for items that suffer colour loss.

  • It is the customer's responsibility to ensure colours are separated in the case of a service wash. Richmond Hill Dry Cleaners accepts no liability for items that suffer colour transfer or damage due to items in pockets. As garments are not ticketed as part of our service wash service, we cannot take responsibility for missing items.

  • Richmond Hill Dry Cleaners will not be liable in any way for damage not caused by the cleaning process.

 

Claims

Settled subject to the following:

  • Where compensations are due by Richmond Hill Dry Cleaners to the customer - either in the case of damage or loss - then compensations will be paid for age and condition of the item(s).

  • Where compensations are due by the company to the customer, the company will pay an amount not equivalent to the new price but based on the age and condition of the item at the time of loss or damage by the company. Compensation will therefore be based on the depreciated value of the item.

  • Any claim settled by the company will be on condition that it is accepted by the customer as the full and final settlement and it will be made in the form of a credit note.

Terms and Conditions of Payment

  • Richmond Hill Dry Cleaners does not accept cheque payments.

  • Richmond Hill Dry Cleaners reserves the right to charge 6% interest on overdue monies, or suspend servicing the customer if the order remains unpaid.

  • Any physical or verbal abuse implied towards the company’s employees gives us the right to decline services to the customer.

Pricing

Prices are reviewed regularly and subject to change without notice. Any changes to our pricing will be displayed available to view in our app, or you can find out more in store.

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