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FREQUENTLY ASKED QUESTIONS

  • What about your methods are 'Eco-Friendly'?
    We utilise non-toxic, biodegradable detergents and organic solvents like Solvon K4. Our green cleaning solutions are free of harsh chemicals and safe for you and the planet while still being highly effective at cleaning. When returning your freshly cleaned clothes, we pack items in biodegradable bags and wraps rather than plastic, further reducing waste! We also use a fully electric delivery van to reduce emissions, keeping your clothes and linens green from pickup to delivery. Because cleaning your clothes shouldn't dirty the planet.
  • What are your opening hours?
    You can find our opening hours on our Contact page, alongside where to find us!
  • Do you offer same day service?
    For an additional rush fee, we can often accommodate same-day service if items are dropped off first thing in the morning. Contact us to arrange.
  • What is your turnaround?
    Our standard turnaround is 2 business days. For faster 1 day service, express fees apply.
  • Do you provide free pickup/delivery?
    Yes, we offer free pickup and delivery for orders over £30. Orders which do not meet this minimum will be subject to a charge to meet this minimum. You can find out more here.
  • What payment methods do you accept?
    We accept all major credit cards, debit, checks and cash in our shop, including Amex. For pickup/delivery orders, we accept credit/debit cards on file.
  • Do you clean household items beyond clothes?
    Yes! We clean and sanitise curtains, drapes, rugs, furniture covers, pet beds and other non-clothing items.
  • Do you handle wedding/special occasion dresses?
    Absolutely! We expertly clean and preserve delicate fabrics for gowns, suits and special textiles. You can find out more here.
  • Do you offer garment dyeing services?
    Unfortunately we do not currently offer any dyeing or color-change services for garments and fabrics. For customers seeking those services for faded black clothes, stained garments, etc. we can recommend third party businesses that specialize in clothing dyeing. Please reach out if you need any recommendations!
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